About this role
About the Role Dr. Martens Lenox store is seeking a Part Time Sales Supervisor who will lead the store team, drive exceptional customer service, and support overall store performance in the Americas region. What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
- Act as a role model to cultivate a positive and productive work environment.
- Ensure the team is aware of business goals and KPIs and implement a strategy to attain sales goals.
- Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.
- Communicate store results effectively to business partners.
- Assist with daily operations (opening/closing, balancing register, deposits).
- Assist with operational tasks and physical inventories.
- Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Work with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization. What We're Looking For
- 1+ year supervisory experience necessary, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. MPOS experience is a plus.
- Demonstrated understanding of basic math, including ability to calculate percentages.
- Demonstrated ability to communicate clearly and professionally to a broad customer base.
- Excellent interpersonal skills; must be approachable and polite.
- Able to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
- Punctual in adherence to schedule. Nice to Have
- MPOS experience is a plus. Compensation & Benefits
- Salary: Competitive