About this role
About the Role New Balance is seeking Part Time Sales Associates to support our Newark, DE store/team. The role is focused on delivering exceptional customer service and leveraging product knowledge to help customers throughout the transaction, while representing the New Balance brand. What You'll Do
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact; Understand the customer's needs; Educate the customer on product features and benefits; Solve any customer problems/answer any questions; Transact the sale through suggestive selling, multiple selling, and effective closing; Correctly measure and fit customers with appropriate NB product; Inform customers about promotions we have running
- Keep the floor neat, organized, and well stocked; Ensure items are labeled and price marked properly
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
- Follow safety regulations, including proper lifting procedures and timely reporting of accidents and near misses What We're Looking For
- Must be 18 years of age or older
- Should be a people person!
- Past retail experience preferred, but not necessary
- Strong customer service and verbal communication skills
- Demonstrated ability to flourish in a team environment
- Familiarity with cash register functions
- Ability to quickly perform basic math
- Willingness to work a flexible schedule that may include weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Compensation & Benefits
- Pay Range: $15.00 - $16.80 - $20.15 Hourly (base pay varies based on experience and location)
- Regular Associate Benefits: comprehensive traditional benefits package including medical, dental, vision, life insurance and 401K; access to online learning, tuition reimbursement, $100 monthly student loan support, and mentorship programs; yearly $1,000 lifestyle reimbursement; 4 weeks of vacation and 12 holidays; generous parental leave.
- Temporary associates: medical, dental, and vision insurance options and associate discount.
- Part time associates: 401k, short term disability, yearly $300 lifestyle reimbursement, and associate discount.