About this role
Part-Time Desktop Support Analyst (25-30 hours a week) to provide onsite technical support in a manufacturing environment in Fort Lauderdale. This role is ideal for someone who enjoys working directly with users, troubleshooting day-to-day IT issues, and supporting a stable, productive workplace.
Responsibilities
- Provide onsite desktop support by troubleshooting and resolving hardware and software issues.
- Set up, image, configure, and deploy desktops and laptops.
- Support Windows, macOS, printers, mobile devices, and other peripherals.
- Coordinate with external IT partners and internal teams to manage support activities and ticket progress.
- Identify recurring issues and implement practical solutions.
- Track IT assets, including device assignments, inventory, and returned equipment.
- Monitor servers and network-connected systems, escalating issues as needed.
- Assist with employee onboarding and offboarding, including device and account setup.
- Support IT and facility technology projects such as conference room systems, telephony, and security tools.
Qualifications
- Associates degree in Computer Science or a related discipline preferred, or at least 3 years of relevant technical support experience.
- Hands-on experience supporting PC workstations, desktop hardware, Windows 10 environments, and desktop imaging processes.
- Working knowledge of Active Directory administration and Microsoft-based user support environments.
- Familiarity with configuring and supporting desktops, laptops, printers, and mobile devices across business settings.
- Able to work independently