Part Time Customer Service Agent - MAD

Part Time Customer Service Agent - MAD

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

This is a part-time position scheduled for up to 30 hours per week, with the flexibility to work additional hours based onoperational needs.

Summary of Responsibilities:

• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.

• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.

• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.

• Displays a positive image of Delta.

• Keeps customers informed while ensuring high‑quality service delivery.

• Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.

• Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.

• Subject to rotating shifts and off‑days.

• May require outside work.

• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.

• Practices safety‑conscious behaviors in all operational processes and procedures.

• Additional tasks may be required based on operational and business demands.

What you need to succeed (minimum qualifications)

• Must have permanent valid authorization to live and work in the EU (including Spain) at the time of application. Delta does not provide visa sponsorship for this role.

• Fluent in English and Spanish (written and oral).

• Candidates must be eligible to live and work in Spain.

• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.

• Must be able to work a minimum of up to 30 hours per week.

• Demonstrates expertise in operations and strong customer service and teamwork skills.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Must have the flexibility to work in an operation with varying shifts, extended hours, and 'on-call' requirements.

• Strong written and verbal communication skills.

• Must be approachable and possess interpersonal skills that foster trust and respect.

• Ready to manage conflict and resolve problems effectively.

• Must be performing satisfactorily in current position.

• High school diploma or equivalent.

What will give you a competitive edge (preferred qualifications)

• Check‑in, gate, and general airport operations experience.

• Knowledge of SNAPP, Delta Matic, and other relevant airport technology.

• Three years of Airport Customer Service experience.