Part-Time Collections

Part-Time Collections

Whitehall Borough Post Acute is a 166-bed post-acute care facility located at 505 Weyman Rd., Pittsburgh. Our positive reputation in the community is a testament to our incredible staff members.

General Purpose

The Part-Time Collector is responsible for assisting the Business Office with the collection and management of resident accounts receivable, including private-pay balances, coinsurance amounts, patient liabilities, and other outstanding resident financial obligations. The Collector works closely with residents, families, responsible parties, insurance companies, and government agencies to ensure timely payment and resolution of accounts while maintaining positive customer relations and compliance with facility policies.

• Hourly Compensation Range $18.00-$20.00 Typical Part-Time Schedule

• 20-24 hours per week (flexible based on facility needs).

• May work 3 days per week or 4-5 shortened workdays.

• Additional hours may be available during month-end billing cycles or special collection projects.

Must meet the general health requirements set forth by the policies of this facility, which include a physical examination and 2-step PPD or equivalent.

• Must be 18 years of age or older

• Clear background check - last 7 years reviewed

• Experience with Point Click Care is preferred

• Compassion for a vulnerable population and willingness to advocate for patients

• Understanding of Patient Rights

• Ability to maintain all required continuing education

• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.

• Must not pose a direct threat to the health or safety of other individuals in the workplace. Must be able to cope with the mental and emotional stress of the position.

More about us:

As a member of the PACS network, you'll be part of America's fastest-growing network of post-acute care facilities. We pride ourselves on redefining healthcare through love, excellence, trust, accountability, mutual respect, and fun.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

Essential Duties

• Review accounts receivable aging reports and identify delinquent accounts.
• Contact residents, responsible parties, family members, and guarantors regarding past-due balances by telephone, mail, email, and in person.
• Follow up on private-pay balances, Medicare coinsurance, Medicaid patient-pay amounts, and insurance balances.
• Document all collection efforts and account activity accurately in the facility billing system.
• Establish and monitor payment arrangements in accordance with facility policies.
• Assist residents and families in understanding billing statements, insurance coverage, and financial responsibilities.
• Research and resolve billing discrepancies and payment issues.
• Monitor Medicaid pending accounts and assist with collection of resident liability amounts.
• Prepare routine collection correspondence and demand letters.
• Work with admissions staff regarding financial agreements and resident account setup.
• Maintain confidentiality of resident financial information in accordance with HIPAA regulations.
• Recommend accounts for outside collection agency placement when appropriate.
• Assist with month-end accounts receivable reviews and reporting.
• Provide customer service to residents and families regarding billing questions and concerns.
• Perform additional business office duties as assigned.

Performance Expectations

• Timely follow-up on assigned accounts.
• Reduction of aged receivables.
• Accurate and complete documentation of collection activities.
• Professional and courteous interactions with residents and families.
• Compliance with facility policies and regulatory requirements.

Supervisory Requirements

This position has no supervisor responsibilities

Qualification

Education and/or Experience

Must possess, as a minimum, a high school diploma or GED.

Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

• One to three years of collections, accounts receivable, customer service, or healthcare billing experience preferred.

• Long-Term Care or Skilled Nursing Facility experience strongly preferred.

• Knowledge of Medicare, Medicaid, Managed Care, and private-pay billing is preferred.

• Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Skills and Abilities

• Strong communication and customer service skills.

• Ability to handle difficult collection conversations professionally and compassionately.

• Knowledge of accounts receivable and collection practices.

• Strong organizational and follow-up skills.

• Excellent attention to detail.

• Proficient in Microsoft Office, especially Excel and Outlook.

• Ability to work independently and manage multiple priorities.

• Certificates, Licenses, Registrations

• To perform this job successfully, an individual must have knowledge in clerical functions and computer literacy. Proficiency in Excel is preferred Must be able to type a minimum of 40 words per minute and use a 10-key calculator. Must have knowledge of office machines and equipment.

• Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desk top or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator. May be necessary to assist in the evacuation of residents during emergency situations.

• Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

• Additional Information

• Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.