Parks and Recreation Customer Service Representative - Reichardt Community Rec Center (30 Hours)

Parks and Recreation Customer Service Representative - Reichardt Community Rec Center (30 Hours)

Parks and Recreation Customer Service Representative - Reichardt Community Rec Center (30 Hours)

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Parks and Recreation Customer Service Representative - Reichardt Community Rec Center (30 Hours)

Salary

$23.91 - $28.32 Hourly

Location

Des Moines, IA

Job Type

Regular Three-Quarter Time

Job Number

1962.10.2026 3Q

Department

Parks

Division

PK001200 - PK General Administration

Opening Date

10/08/2026

Closing Date

10/22/2026 4:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

MEA

Occupational Group

Civil Service

Location of Vacancy

Parks and Recreation

Recruitment

Entrance

Selection Method

COMPLETION OF PERFORMANCE EXAMINATION: See details above in "Required Special Qualifications" section. EDUCATION AND EXPERIENCE RATING: An education and experience rating will be completed on all qualified applicants. Those applicants deemed most qualified may be scheduled for an interview.

Description

Benefits

• Questions

• General Statement of Duties

• Performs a variety of clerical, general office duties, and information dissemination services for employees and visitors; performs directly related work as required.

• This is a permanent 3/4 time position throughout the year. The schedule will approximately be 30 hours per week, 2:00 PM - 8:00 PM (M-F) and located at the City of Des Moines Reichardt Community Recreation Center.

• The principal function of an employee in this class is to serve as a central communication point within the Parks and Recreation Department and to provide service to customers both in person, via the telephone or any other electronic means as well as providing clerical and administrative support functions to office personnel. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with all customers, City employees, business and community organizations and the public. Employee’s may be required to work on holidays, weekends, and during hours other than traditional business hours.

• Acceptable Experience and Training

• Graduation from High School or possession of a GED; and

• At least one year experience working with standard and customized software applications appropriate to assigned tasks; and

• Some experience in general office and customer service operations; or

• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

• Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.

• Ability to pass a background check.

• A minimum typing speed of 40 wpm.

• Examples of Essential Work (Illustrative Only)

• Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors;

• Serves as central person for reservations and scheduling of Park and Recreation rental facilities;

• Ability to create publications and brochures from general information provided by department staff;

• Responds to citizens’ questions and comments in a courteous and timely manner;

• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;

• Screens visitors, telephone calls, faxes, mail and messages directed to office personnel;

• Dispatches information to key Park and Recreation personnel as necessary;

• Answers customer questions requiring detailed programmatic knowledge of Park and Recreation operations;

• Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;

• Prepares correspondence, lists and other documents on computer;

• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;

• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;

• Copies, packages and distributes a variety of written materials as requested by office personnel;

• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;

• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;

• Performs other directly related duties consistent with the role and function of the classification.

• I understand and have reviewed the position requirements and responsibilities.