P&C Manager

Orient Express La Dolce Vita - Job Description

Reporting to the General Manager, the P&C Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

• Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
• Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
• Translate business priorities into effective people strategies and operational HR solutions.
• Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
• Update, review and ensure compliance with LQA/Forbes.

Crew Planning & Workforce Scheduling

• Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
• Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.
• Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
• Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
• Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

• Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.
• Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.

People Engagement & Workplace Culture

• Promote a culture of well-being, engagement, and excellence across all departments.
• Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.
• Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.
• Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.

Qualifications

• Master’s degree in Human Resources or related field.

• Minimum 5 years of experience in a senior HR role, knowledge of the railway sector is mandatory.

• Deep knowledge of industrial and union relations for the sector.

• Excellent interpersonal and communication skills; fluent in Italian and English fluent.

• Hands-on and strategic.

• Proficiency with HR systems and tools and MS Office

• Additional Information

• Gross annual salary range:50.000 - 60.000 € + bonus

• Staff cantine

• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.