About this role
- Drive and Shape the Business
● Develop and implement local Own Retail strategies aligned with global guidelines and cluster objectives, driving sustainable growth and profitability across all store formats
● Act as a key liaison between stores and cross-functional corporate groups (finance, marketing, merchandising, etc.), representing the territory at Cluster Meetings and ensuring effective communication and collaboration
- Operational Tasks
● Monitor and analyze daily sales reports, KPIs, and operational metrics across all stores in the territory, taking immediate action on urgent issues or opportunities
● Conduct regular store visits (minimum 2 per week) to assess operations, coach staff, and ensure compliance with Miele standards and procedures
● Manage inventory levels, product mix, and visual merchandising standards across all stores to optimize sales and customer experience
● Oversee staffing levels, scheduling, and training across stores to ensure optimal coverage, efficiency, and consistent delivery of premium customer service
- Territorial Coverage and Span of Control
● Responsible for managing all Miele Own Retail operations within an assigned territory within the cluster
● Typical span of control includes 13~15 stores, depending on geographical spread and store size
● Expected to travel regularly within the territory to maintain hands-on oversight of all locations
- Stewardship and International Collaboration
● Interaction with Own Retail International (GTZ/SOR) and participation in international working teams
● Implementation of Miele standards and Compliance Management within VG