Overnight In Room Dining Server

Overnight In Room Dining Server

Location: Fairmont Austin, Austin, United States

Overview

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Job Description: Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Pick up orders efficiently from the kitchen
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
• Follow daily assigned employee shift side work
• Double check every order before delivery
• Double check all VIP orders with your Manager on duty
• Immediately communicate all special guest needs to your Manager on duty
• Pace all In Room Dining order distribution and deliveries to our standards
• Monitor order/food pick-up/tray assembly/delivery time
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment and stored accordingly
• Assist inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Follows hotel cleanliness guides
• Uphold uniform and grooming standards

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts

Physical Demands:

• Regular walking, standing and use of hands and arms
• Ability to lift and move up to 20 pounds regularly and up to 25 pounds frequently
• Vision abilities including close, distance, color, peripheral vision and depth perception
• Occasional climbing stairs and ladders may be required

Education and Experience:

• High School Diploma and previous Food and Beverage experience in a fast paced, luxury hospitality setting required

About Us:

• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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