Overnight Front Office Reception Agent

Overnight Front Office Reception Agent

Full-Time

Permanent

FAIRMONT

Rooms

Fairmont Banff Springs, Banff, Canada

Overnight Front Office Reception Agent

Region

Luxury & Lifestyle

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate: $21.31 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $27.68

What you will be doing:

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Conduct Night Audit Procedures
• Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• The role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including statutory holidays & weekends, evening and mornings.

• Previous experience as Night Audit or Front Desk Reception Agent an asset

• Previous Property Management System (PMS/OPERA CLOUD) experience an asset

• Proficient in the English language (verbal & written), second language an asset

• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

• Strong interpersonal and problem solving abilities

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Must be able to stand throughout shift while typing and talking on the phone

• Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine