Outsourced Sales Installation & Support Consultant
About this role
Job title: Outsourced Sales Installation & Support Consultant
About the Role We are seeking a highly organised and proactive Outsourced Sales Installation & Support Consultant to join our Direct Sales (Campaigns) team in the Gauteng Region. This role coordinates installation scheduling, manages administrative processes, and resolves queries to ensure seamless pre- and post-sales support and to drive customer satisfaction and sales growth.
What You'll Do
- Schedule and coordinate installation appointments based on customer availability and technician routes.
- Confirm installation details with customers and allocate jobs accordingly.
- Liaise with technicians to track job status and resolve issues.
- Manage the installation pipeline for outsourced call centres, ensuring SLA adherence.
- Handle last-minute changes or cancellations and provide alternative solutions.
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