Outreach Lead

About the Role

Outreach Lead for the Asset Servicing Hub, a global role based in Warsaw. You will work with clients worldwide to provide business support and solutions to overcome issues, and will manage outreach projects and primary client communications as part of a highly collaborative team.

What You'll Do

• Assumes overall outreach Project Manager responsibility

• Runs operational calls with the client, as well as all workshops with the client

• Serves as the primary contact for client communication and handles broader client requests

• Streamlines and supervises communication with all parties

• Manages / decides over all outreach escalations with the client and internally

• Maintain of working outreach flowchart and descriptions

• Defines and creates outreach specific reporting and risk analysis on an ongoing basis

• Collaborates with the outcome PM

• Owns the outreach tracker and controls the contributions to the product development build / backlog file

• Owns all communication templates and guidelines

• What We're Looking For

• Experience in business communication with a clearing broker, a custodian and an asset manager

• Has experience with post trade processes until fund accounting starts

• Understands what order executions, settlements and reconciliations are

• Experience in onboarding within Asset Management / Asset Servicing industry

• Compensation & Benefits

• Flexible working hours and hybrid model - 2 days in the office, 3 days remote

• Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations

• Base salary with annual bonus structure

• Holiday allowance upon a 2-week vacation

• Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)

• Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)

• MyBenefit Cafeteria with a monthly budget provided by SimCorp, which can be used to finance a Multisport card (with a 25% employee contribution) or choose other lifestyle options

• Unum group life insurance (employee-paid upgrade available)

• Medicover travel insurance for private trips and global business travel insurance

• Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year)

• Copyrights program for certain roles

• Professional training and courses provided by SimCorp

• Polish language classes for foreign employees; German and English classes based on business needs

• Integration events, volunteering initiatives and employee-led clubs

• Compensation ranges are disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career