Outlet Server - HRC Las Vegas Strip Family Dining

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

SERVER:

RESPONSIBILITIES

• The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.

• Running food.

• Handling cash & other forms of payment.

• Making proficient sales transactions - using a point-of-sale system.

• Properly checks I.D.s – for guests who appear to be under 30 years old.

• Demonstrating responsible alcohol service.

• Demonstrating impeccable product knowledge.

• Suggestive selling - using proven techniques.

• Answering questions - accurately and politely.

• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

• Maintaining a clean & organized station – including pre-bussing & table maintenance.

• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

• Demonstrating knowledge of all table/station numbers.

• Directing guests to areas & restrooms.

• Creating memorable experiences.

• Entertaining guests to create “Raving Fans.”

• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

• EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalents.

• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

• Displaying a positive and outwardly friendly attitude toward guests.

• PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

• Ability to sit for extended periods of time.

• Ability to make repeating movements of the arms, hands, and wrists.

• Ability to express or exchange ideas verbally and perceive sound by ear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

• Ability to turn or twist body parts in a circular motion.

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

• Ability to travel via auto or airplane for long periods of time.

• ADDITIONAL REQUIREMENTS

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.

• Practicing all general safety standards.

• Maintaining a well-groomed appearance (“having a plan”).

• Following all uniform guidelines.

• Recycling products, where possible.

• Maintaining HRC’s 5 core Values and Mission Statement.

• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.