About this role
Job title: Outlet Sales Associate - Ellsworth, ME
About the Role As an Outlet Sales Associate at our Ellsworth, ME outlet store, you’ll be the heartbeat of our outdoor gear and apparel departments, delivering world-class service and keeping the store in tip-top shape. This temporary, part-time role focuses on customer engagement, product knowledge, and teamwork to help guests feel part of the outdoor-loving community.
What You'll Do
- Engage Customers: Approach and assist multiple customers, providing personal and genuine service interactions.
- Drive Sales: Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service.
- Build Relationships: Value and work collaboratively across a variety of differences among team members and customers.
- Advocate for Customers: Listen actively to understand needs and solve problems efficiently at first point of contact.
- Leverage Technology: Use POS, customer systems, and mobile devices to provide seamless, fast omni-channel service.
- Promote Initiatives: Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery School and the L.L.Bean Mastercard program.
- Maintain Standards: Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes.
- Collaborate: Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs.
- Health and Safety: Contribute to a safe and healthy workplace by following all safety policies and procedures.
- Physical Demands: Stand or walk during shift; talk or hear, both in person and by headset; occasionally ascend/descend ladders, stairs, ramps; repetitive motions with wrists/hands/fingers; lift 1–20 pounds; move up to 40 pounds with team lift as needed.
What We're Looking For
- Passion for providing world-class customer service.
- Friendly and outgoing communication style.
- Proficiency with computer systems and the ability to learn new technologies.
- Adaptability and openness to change.
- Availability to work varied hours, including nights, weekends, and holidays.
- Genuine passion for the outdoors and participation in outdoor activities.
- Demonstrates capacity for collaborative work in a retail environment, serving customers and teams from a variety of backgrounds.
Nice to Have
- Enthusiasm for outdoor activities and outdoor lifestyle (preferred).
Compensation & Benefits
- Flexible schedules and a positive work-life balance.
- Competitive pay and generous employee discounts on L.L.Bean products.
- Benefits package designed to support health and financial goals.
- Perks like Outdoor Discovery School participation and Mastercard program benefits.