About this role
Job Description
- Ensures quality guest service that adheres to the corporate, regional, and local standards through daily inspection of outlet functions and operations.
- Prepares reports by ensuring they are maintained and accurate, participates in the budgeting process, and monitors Micros system.
- Trains and develops decision-making skills, performance management techniques, and function planning abilities of colleagues.
Qualifications
- Graduate with a Degree in Hospitality Management or any related field is an advantage.
- A minimum of five (5) years of relevant managerial experience in a luxury hotel is an asset.
- Service-oriented, high guest service skills, talent, knowledge, and ability to lead colleagues to excellence.
- Strong working knowledge of loyalty programs, Opera, and MS Office applications.