About this role
Section: About the Role CyberCollect Limited is seeking a professional and customer-focused Outbound Operator to handle customer calls relating to loans, repayments and account inquiries while maintaining high service and compliance standards.
Section: Responsibilities
- Handle outbound calls regarding loans, repayments and account status.
- Provide accurate information on payment options, products and policies.
- Assist customers with payment-related inquiries and resolutions.
- Communicate professionally and empathetically with customers.
- Document call interactions and update CRM records accurately.
- Meet call quality, response time and resolution KPIs.
Section: Requirements
- Minimum 2 years’ experience as a Call Centre Operator, with inbound call experience.
- Experience in collections, loan servicing, microfinance, fintech or financial services is strongly preferred.
- Excellent verbal communication skills in English; additional local languages are an advantage.
- Strong listening, negotiation and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Basic computer literacy and experience with CRM or call-centre software.
- Familiarity with debt collection regulations and customer handling standards is an advantage.
Section: Benefits
- Competitive salary and bonus.
- Professional training and onboarding.
- Career growth opportunities.
- Collaborative and results-driven work environment.