Outbound Logistics Manager

About the Role Dr. Martens is seeking a results-driven Outbound Logistics Manager to lead outbound transportation operations across US & Canada for our footwear brand. This role focuses on ensuring efficient, cost-effective, and on-time delivery of finished goods from our distribution centres to retail stores, wholesalers, and e-commerce customers. Candidate must be based in the LA/Redlands area. This is a hybrid role with time split between our Redlands Distribution Center, Downtown LA office, and remote work.

What You'll Do

• Oversee outbound shipments across the US and Canada from regional distribution centres to B2B (retail/wholesale) and B2C (e-commerce) customers, managing domestic and cross-border freight including FTL, LTL, parcel, and intermodal.
• Ensure timely and accurate deliveries in line with customer SLAs, promotional calendars, and seasonal peaks.
• Monitor transport lead times, carrier capacity, and service levels to support product launches and in-season replenishment.
• Manage a team of one coordinator.
• Carrier & 3PL Coordination: Manage relationships with third-party carriers, parcel services, and 3PL providers across North America. Negotiate freight rates and service agreements to achieve optimal cost-to-serve. Track carrier performance and lead issue resolution for delays, damages, or service failures.
• Process & System Optimization: Drive continuous improvement initiatives to optimize outbound flows, including route optimization, load consolidation, and carrier mix. Collaborate with DC operations and customer service teams to align outbound activities with inventory and order fulfilment priorities.
• Compliance & Documentation: Ensure compliance with international and local transportation regulations, including customs clearance for outbound cross-border shipments. Maintain accurate and timely transport documentation, shipping labels, and export paperwork.
• Data & Performance Reporting: Develop and report on KPIs such as OTIF (On Time in Full), delivery cost per unit, and carrier reliability. Analyse transport costs and budget adherence to support forecasting and strategic planning.

What We're Looking For

• Proven experience in outbound transport management, preferably in fashion, footwear, or 3PL industry
• Experience with retail, wholesale, and e-commerce delivery models
• Deep understanding of cross-border logistics and trade between the U.S. and Canada
• Proven success managing multi-region carrier networks and 3PLs
• Travel may be required (up to 5%)
• Strong communication and stakeholder management skills
• Strong project management skills
• Hands-on experience with TMS systems
• Analytical and data-driven mindset with strong attention to detail
• Ability to work under pressure and meet strict deadlines during seasonal peaks
• Knowledge of sustainability in transport/logistics (e.g., CO₂ tracking, low-emission delivery)
• Familiarity with omnichannel delivery and reverse logistics (returns handling)
• Experience with customs documentation and Incoterms for outbound shipments
• Ability to work at a standard computer setup 40+ hours per week, with or without accommodations

Nice to Have

• Experience implementing and integrating new service providers

Compensation & Benefits

• Salary: $90,000 - $105,000 per year
• Employee discount: 65% off footwear and 50% on accessories
• Early Friday finish in the summertime
• Hybrid work schedule
• Medical, Dental & Vision packages
• Employee Assistance Program
• 401(k) Pre-Tax and Roth Retirement plans
• Paid volunteer hours
• DM Foundation support