About this role
About the Role Renewal by Anderson is seeking an Outbound Call Lead Generation Associate to join our Wichita call center. This full-time role focuses on outbound calling to generate qualified appointments and support the sales process for in-home consultations.
What You'll Do
- Fulfill activity plan and appointment conversion goals within stated guidelines
- Communicate using the company-prescribed appointment-setting methodology
- Sell the value of the in-home consultation and convert appointments at or above the stated percentage goal
- Question & listen to customers; identify the customer's wants, needs, desired results or problems; redirect calls to appropriate contact to ensure customer is served properly
- Act as "voice of RbA"; communicate to all team members, customers and prospective customers respectfully and tactfully
- Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority
- Follow up on all voice mail and other inquiries immediately
What We're Looking For
- Outgoing, personable and approachable
- Disciplined and follow procedures
- Energetic, self-starter who is persistent, ambitious, goal and task oriented
- Demonstrated ability to meet goals
- Strong communication over the phone and email; excellent written and verbal skills
- Previous cold calling experience
- Customer focused, results oriented; strong work ethic
- Skilled at managing objections
Compensation & Benefits
- Pay: $14.00 per hour; this is a full-time position with a bonus program and benefits.