OTC Interfaces Manager

About the Role Manage OTC (Order to Cash) interfaces with internal & external customers to ensure efficient order management and cash flow. The role emphasizes SAP-based order processing, proactive customer communication on product availability, order status, and delivery tracking, and close collaboration with sales, logistics, and finance. What You'll Do

• Manage OTC interfaces and execute Sales and Delivery Order Management tasks in SAP.
• Maintain master data for effective order management (incoterms, RETA (ETA), Text IDs & Shipping instructions, LC terms, Partner roles, Plant code, Arrival Port, etc.).
• Communicate with customers on order status, delivery tracking, product availability; resolve service/product quality issues via Non-conformance Management (NCM) and ensure on-time closure.
• Support credit management, billing and accounts receivable clearance.
• Provide order status reports and track customer orders; generate and circulate transactional reports and ensure timely documentation.
• Contribute to customer care improvements within CI, fostering a culture of customer focus.
• Plan demand with Local Sales and RBU for monthly replenishment based on forecasts.
• Handle import clearance processes and resolve customs queries.
• Track aging & slow-moving stock; drive liquidation in coordination with sales.
• Manage incident cases such as leakage, pilferage, or damage; ensure timely reporting and resolution.
• Leverage Digital Transformation & AI-driven tools (Power BI, SAP Analytics Cloud, RPA, e-commerce portals, CRM) and participate in SAP S/4HANA upgrades; support change management.
• Support continuous improvement initiatives to achieve efficiency and cost reduction.
• Timely collection and submission of notarised agreements (high seal sale & bond sale) and BoE copies. What We're Looking For
• Graduate in any stream; MBA / PGDM in SCM Operations preferred.
• More than 5-7 years’ experience in customer service / supply chain planning. Certification in Supply Chain (APICS etc.) will be an added advantage.
• Good communication & analytical skills.
• Good understanding of products, services & processes of relevant business segments.
• Ability to collaborate within and outside the team to support customers & business.
• Demonstrates Customer Focus; Collaborates for Achievement; Communicates Effectively. Nice to Have
• MBA / PGDM in SCM Operations preferred.
• Certifications such as APICS (CPIM, CSCP) or equivalent.
• Experience with SAP S/4HANA or process automation upgrades.
• Knowledge of Power BI, SAP Analytics Cloud, RPA bots, e-commerce portals, CRM tools.