About this role
Order to Cash Associate | Manchester | ClearCourse Group Temp | Full-time | Competitive base salary
Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?
ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You’ll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.
Requirements
- What you’ll be doing
You’ll be the friendly, professional voice that gets invoices paid. That means:
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Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
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Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
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Documenting and following up every customer commitment to pay
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Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
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Carrying out statement reconciliations and investigating account discrepancies
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Supporting the Sales Ledger team with payment allocation and remittance advice
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Keeping customer master data accurate and complete
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Running credit checks, opening new accounts and recommending credit limit changes
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Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
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Recording all collection activity in our CRM and supporting audit requests
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Finding ways to reduce manual effort and improve the customer experience
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What you’ll bring
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Experience in credit control, collections or accounts receivable
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Confident, professional communication, including on difficult conversations
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A methodical, detail-focused approach with good reconciliation skills
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Good organisation and the ability to prioritise a busy portfolio
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Sound judgement on credit risk, and good Excel and finance systems skills
Bonus points if you’ve got:
- Experience with NetSuite or a similar ERP
- Experience in a shared services or B2B software environment
Benefits
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Ready to join us?
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If you’re organised, personable and enjoy turning overdue into paid, we want to hear from you.
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Apply now and help keep the cash flowing across a growing group.