OSS Technical Coordinator Leader

Job Description

Team Management and Operations Coordination

The OSS Technical Coordinator Leader in Shanghai shall

• Retrieve and analyze the list of non-conformities raised by the Customer / Final Customer ;

• Determine and justify the liability of each non-conformity raised ;

• Retrieve documentation (drawings and/or specification and/or rework instruction) from the Safran Cabin information system to define/confirm the rework intervention sequence on A/C ;

• Assess and confirm the need for replacement parts as necessary to complete the intervention - Check on-site hospital stock and inventory on other sites and place the necessary orders/replenishment orders in the system, with support from the Toulouse OSS team as necessary ;

• Assess the need for assistance from the Customer prior to OSS interventions and raise requests accordingly;

• Plan the FAL interventions taking into consideration the following priorities ;

o A/C Milestone priorities on the current day, if any ;

o Open items (NC's) in specified reactivity window ;

o A/C Milestone priorities on the following days, if any ;

The listed interventions for the day shall include an extra buffer to be used in the event of unforeseen situations (ex: no access in aircraft requiring re-scheduling);

• Communicate the list of interventions planned during the day to the OSS operational team intervening on A/C and collect feedback at the end of the working shift – re-schedule any intervention which could not be completed.

Key performance indicators:

• OSS reactivity (% of interventions closed within the reactivity window specified by the Customer) ;

• OSS efficiency (% of tasks completed versus planned over the day)

• OSS re-open rate (% of interventions re-open by the Customer, either due to administrative issue or poor rework quality – OSS Quality indicator)

Logistic Support

The OSS Technical Coordinator Leader in Shanghai shall:

• Organize and manage hospital stock on site, including storage and transportation (pending stockroom availability from the Customer);

• Analyze and optimize logistic procedures on site as deemed necessary for greater efficiency ;

• Review, prepare, and route part requests in the system ;

• Follow-up status of shipments to and from Home Base ;

• Monitor shipments, costs, timelines, and productivity - Address and resolve shipment issues ;

• Address and resolve inventory discrepancies if any ;

• Liaise and negotiate with Suppliers and Retailers as necessary to support operations;

• Answer Customer queries

Job Requirements

• Education: Bachelor's degree required and Focus in Engineering preferred.

• Experience: Experience in Aerospace is required.

• Computer

Skills

• Competent with MS Office programs. Knowledge of ERP (e.g. SAP) is a plus.

• Other

Skills

• Technical Worker, knowledge of logistics (e.g. inventory management), reading and understanding of technical drawings

• Additional Preferred

Skills

• Ability to resolve problems, ability to adapt quickly on difficult situations, willingness and /or curiosity to go beyond the normal work scope, ability to work under pressure, agility, availability

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Locate your future workplace

150 Zunyi Road, Changning District

200126

Shanghai

China