OSS Business Operations Analyst

About the Role We are seeking a diligent and proactive OSS Business Operations Analyst with foreign language capabilities to join our diverse team. This role will help facilitate the end-to-end Order to Cash (O2C) process, with a focus on Order Management, Transportation Operations, and Accounts Receivables, and with fluency in Thai to enable effective communication with Thai-speaking partners. What You'll Do

• Ensure timely and right-first-time order processing by reviewing and validating customer orders.
• Collaborate with logistics teams to handle transportation operations, ensuring efficient delivery of goods.
• Handle customer receivables collections, maintaining accurate records and following up on outstanding payments.
• Conduct freight external compliance validation to ensure adherence to regulatory standards and company policies.
• Cross-functional collaboration with finance, sales, and customer service teams to streamline operations and improve customer satisfaction.
• Generate and analyze reports on order processing, transportation, and collections to identify trends and areas for improvement.
• Provide translation and interpretation support as needed, facilitating effective communication with partners in Thai. What We're Looking For
• Bachelor’s degree in any field.
• Written and oral fluency in Thai.
• Previous experience in finance, operations, customer service, or language translation work is a plus; familiarity with the Order to Cash (O2C) process is desirable but not mandatory.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant business software.
• Ability to work independently and as part of a team in a fast-paced environment. Nice to Have
• Familiarity with the Order to Cash (O2C) process is desirable but not mandatory.
• Experience with Thai language translation and interpretation is a plus. Compensation & Benefits
• Benefits: Great benefits and support as part of a global consumer goods leader.
• Salary: Not disclosed.