About this role
About the Role The OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments to ensure high availability, performance, and reliability of integration services across the enterprise. What You'll Do
- Provide L2 production support for OSB/ESB integrations and services; monitor service health and ensure availability of business-critical integrations; troubleshoot issues related to message failures, routing errors, service unavailability, and transformation/mapping issues; handle message reprocessing / resubmission; analyze SOAP/REST based service failures; work with XML, XSD, WSDL, XQuery, XSLT for issue debugging.
- WebLogic Administration (L2): Monitor and support WebLogic Server domains and clusters; perform server start/stop/restart; deployment/undeployment of applications; health checks & log analysis; troubleshoot JVM memory issues, thread stuck issues, connection pool failures, datasource connectivity issues; manage logs (Admin & Managed Servers).
- Incident & Problem Management: Handle P1/P2 incidents with defined SLAs; perform root cause analysis (RCA); provide workarounds and permanent fixes; coordinate with L3/development teams when required; maintain incident reports and closure documentation.
- Monitoring & Alerts: Monitor applications using tools like OEM (Oracle Enterprise Manager), Splunk / ELK / AppDynamics (if applicable); respond to alerts: service failures, performance degradation, queue buildup.
- Deployment & Release Support: Support code deployments to OSB/WebLogic environments; validate deployments (smoke testing, service validation); execute deployment scripts and rollback plans.
- Performance & Health Checks: Perform regular health checks, capacity checks, and performance monitoring; identify bottlenecks in service calls and backend integrations.
- Documentation: Maintain Runbooks / SOPs, Known error database, service dependency documentation; prepare daily/weekly status reports and incident summaries. What We're Looking For
- Core Skills: Oracle Service Bus (OSB) / Oracle ESB; WebLogic Server Administration (11g/12c preferred); XML, XSD, WSDL, XQuery, XSLT; SOAP & REST Web Services.
- Experience with OSB/ESB and WebLogic Server administration; familiarity with OSB/ESB deployments and WebLogic domain management.
- Strong debugging and troubleshooting abilities in production environments; experience with incident management and RCA.
- Proficiency with monitoring and log analysis tools (OEM, Splunk/ELK, AppDynamics).
- Excellent communication and coordination skills to work with L3 teams and development.