About this role
Job title: Organizational Change Management Lead
About the Role Lead and drive organizational change management for large-scale initiatives, ensuring successful adoption, minimal resistance, and sustained business outcomes through structured change, communication, and enablement strategies. This role owns and executes the OCM strategy across programs, projects, or transformations, partnering with business and IT stakeholders to embed change and enable adoption.
What You'll Do
- Own and execute the OCM strategy across programs, projects, or transformations
- Conduct change impact and stakeholder assessments across business and IT
- Define and implement communication, training, and adoption plans
- Partner with Program Managers, Process Leads, and Business Leaders to embed change
- Identify and manage change risks, resistance, and readiness gaps
- Design and deliver leadership alignment and change sponsorship activities
- Track adoption, engagement, and change effectiveness metrics
- Coordinate training enablement, knowledge transfer, and role readiness
- Ensure consistent change governance, tooling, and best practices
- Mentor OCM practitioners and guide project teams on change standards
What We're Looking For
- Organizational Change Management frameworks (Prosci, ADKAR, Kotter, etc.)
- Stakeholder management & influence at senior leadership level
- Communication strategy & messaging
- Training and capability enablement
- Transformation programs (IT, Digital, Cloud, ERP, Operating Model)
- Strong influencing and facilitation skills
- Strategic thinking with execution focus
- High emotional intelligence and change resilience
- Excellent communication and storytelling
- Ability to work across business and technology teams
- Proficient in Project Management Methodologies and Tools, particularly in DMO and Project Execution
- Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations
- Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings
- Familiarity With SLA Management And Incident Resolution Processes
- Knowledge Of Capacity Planning And Change Management Principles
- Optional But Valuable Certifications: PMP, ITIL Foundation Certification
Nice to Have
- Optional But Valuable Certifications: PMP, ITIL Foundation Certification