Organizational Change Lead

Job Title: Organizational Change Lead

Location: Chandler, Arizona (Hybrid)

Role Overview

This role is responsible for planning, coordinating, and driving the delivery of organizational change, communication, training, and engagement activities. This position supports the Network AI and Agentic Transformation across Network Services. The role focuses on the organizational change management portion of the work, including the development of communication and training materials and the coordination of engagement routines.

Key Responsibilities

• Plan, coordinate, and drive the delivery of organizational change, communication, and training activities.

• Communicate target outcomes and coordinate execution across multiple stakeholder groups.

• Manage risks and dependencies, ensuring alignment to agreed standards and delivery plans.

• Provide end-to-end visibility into the health of change and adoption deliverables.

• Develop communication and training materials, support learning activities, and reinforce adoption expectations.

• Ensure execution meets stakeholder expectations in terms of readiness, communication quality, and engagement effectiveness.

• Facilitate synchronization points across central teams, change champions, and leadership representatives.

• Required Qualifications

• Experience coordinating the delivery of organizational change, communications, or training initiatives across multiple stakeholder groups.

• Demonstrated ability to translate transformation objectives into structured plans and communication deliverables.

• Experience developing communication materials, awareness content, and learning sessions to support change adoption.

• Stakeholder coordination skills, with the ability to work across central teams, business leaders, and technology stakeholders.

• Experience managing delivery risks, dependencies, milestones, and execution issues for change-related workstreams.

• Ability to drive consistent communication and information cascade across a federated operating model.

• Experience supporting adoption planning, readiness tracking, and accountability mechanisms.

• Written and verbal communication skills with the ability to tailor messaging for various audiences.

• Experience facilitating working sessions, stakeholder meetings, and engagement forums.

• Ability to organize and maintain structured plans, status reporting, and action tracking.

• Experience supporting or coordinating Communities of Practice or learning forums.

• Understanding of change adoption concepts, including readiness, stakeholder engagement, and communication planning.

• Ability to work in a fast-paced and complex environment with evolving priorities.

• Organizational skills, attention to detail, and follow-through in support of accountable execution.

• Experience working in regulated or structured enterprise environments.

• Familiarity with Agile tools such as Jira.

• Experience in Technical Delivery Management.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account on the HDHP plan, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.