About this role
Job title: Order Tracking Product Marketing Manager
About the Role Join Redo to help brands deliver a premium post-purchase experience through our Order Tracking solution. Drive adoption and loyalty by translating product capabilities into tangible results like fewer support requests and stronger brand consistency.
What You'll Do
- Lead go-to-market and product marketing for Redo Order Tracking, highlighting customizable tracking pages, real-time updates, and analytics.
- Collaborate with product, design, and onboarding teams to help merchants implement order tracking and start sending branded transactional emails within 30 minutes.
- Create campaigns that promote onboarding, 22 trigger-based updates to new buyers, and proactive communications to keep customers excited about their orders.
- Analyze analytics across attribution windows to measure ROI and inform optimization.
- Ensure a cohesive brand experience from checkout through delivery by enabling logos, colors, personalized messaging, banners, and upsell opportunities on tracking pages.
- Explain and promote Redo's seamless integration with major ecommerce platforms and carriers, emphasizing quick onboarding and minimal disruption.
What We're Looking For
- Experience in SaaS marketing, ecommerce, or post-purchase experiences and a track record of turning product features into customer outcomes.
- Strong collaboration with product, design, and customer success teams, and ability to communicate ROI.
- Familiarity with onboarding, platform integrations, and analytics.
Nice to Have
- Experience with shipping carrier integrations and ecommerce platform integrations.
- Knowledge of branding, transactional emails, and landing page builders.
- Passion for delivering delightful customer experiences and driving post-purchase engagement.