Order to Invoice Associate (Customer service) with French- pipeline

A Order to Invoice Associate (Customer service) with a French pipeline is part of the Supply Chain team in Sofia, Bulgaria. The role focuses on providing timely support to BIC's B2B customers worldwide, overseeing the full customer lifecycle from receiving orders through to payment and handling inquiries. You will contribute to driving the business forward by ensuring efficient order-to-cash processes and strong customer engagement.

Responsibilities

• Manage sales orders received via agreed channels (email, EDI, SFA, RPA, customer portals, etc.) accurately, on time, and in line with internal procedures and service level targets
• Handle requests related to sales orders execution with appropriate follow-through, following internal procedures and service level targets
• Manage tickets related to the above in accordance with SNOW policies
• Ensure proper execution of billing procedures and controls
• Escalate blockers of sales orders or execution requests to the Level 1 Manager
• Serve as the front office contact for customers via telephone, e-mail, and chat
• Contact customers through appropriate channels (phone, e-mail, chat, etc.) as needed
• Independently establish and maintain relationships with internal and external stakeholders and keep customer-specific knowledge up to date

Requirements

• Experience in front-office customer contact and handling multiple channels of communication
• Ability to manage sales orders through multiple channels (email, EDI, SFA, RPA, customer portals) and ensure timely, accurate processing
• Familiarity with billing procedures and controls, and the ability to escalate issues as needed