Order Management Coordinator

We are looking for an Order Management Coordinator to support sales operations by managing order flow, shipment follow-up, and data accuracy for a Long-term Contract position in Lititz, Pennsylvania. This role is well suited to someone who is highly organized, comfortable working with Oracle and Excel, and able to keep multiple order-related tasks moving efficiently. You will work closely with internal teams to help ensure customers receive accurate information, timely updates, and dependable administrative support.

Responsibilities

• Process customer purchase orders in ERP system and maintain accurate order records throughout the fulfillment cycle.

• Review online pricing and product details regularly, making updates when discrepancies or changes are identified.

• Generate and export reporting data into Excel to support routine tracking, analysis, and decision-making.

• Use Excel tools such as Pivot Tables and VLOOKUP to organize information and identify trends or inconsistencies.

• Prepare product labels and related documentation needed to support order handling and shipment activities.

• Monitor outbound shipments, confirm delivery progress, and investigate exceptions or delays when they occur.

• Research order and shipping issues, then communicate clear status updates to internal stakeholders.

• Verify order details for completeness and accuracy, resolving discrepancies before they affect fulfillment.

• Coordinate with cross-functional teams to address order questions, shipment concerns, and customer-related needs.

• Provide day-to-day administrative assistance connected to order management and sales support functions.

• Experience with order entry and order coordination in a sales support, customer service, or operations setting.

• Working knowledge of ERP or a similar enterprise order management system.

• Strong Microsoft Excel skills, including data reporting, Pivot Tables, and VLOOKUP functions.

• Ability to review customer pricing, invoices, and order details with a high level of accuracy.

• Familiarity with shipment tracking, delivery follow-up, and resolution of customer or logistics issues.

• Strong analytical and organizational skills with the ability to manage multiple priorities effectively.

• Clear written and verbal communication skills for collaborating with internal departments.

• Commitment to supporting customer satisfaction through timely and accurate order processing.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.