About this role
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.
KEY RESPONSIBILITIES
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Generate vendor purchase orders accurately and efficiently based on client orders.
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Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
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Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
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Collaborate with project teams to address any potential delays or issues in the shipment process.
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Generate picking tickets for warehouse staff based on project timelines.
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Create logistics tickets for outbound shipments to clients.
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Pay meticulous attention to details in all stages of order processing to minimize errors.
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Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
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Prioritize tasks based on urgency and importance to meet tight deadlines.
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Efficiently manage a high volume of orders while ensuring accuracy and quality.
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Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
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Troubleshoot and resolve issues promptly to maintain smooth order flow.
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Respond promptly to client inquiries and provide updates on order status.
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Stay informed about product pricing, discounts, and promotions from vendors.
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Identify opportunities to negotiate better terms with vendors and save costs.
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Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.
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Experience in an order management or similar role; with a firm knowledge of the supply chain process
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An understanding of the commercials involved in buying and reselling hardware
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Experience using procurement software
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Strong numeracy skills and analytical ability
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Basic to Intermediate Microsoft Excel Knowledge
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Excellent time management skills, with ability to manage workload and prioritize tasks
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Exceptional attention to detail and level of meticulousness
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Strong communication skills
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A proactive problem solver, who can think on their feet.
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Willingness to work as part of a team in a fast moving, growing global company ESSENTIAL CRITERIA:
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Experience in an order management or similar role; with a firm knowledge of the supply chain process
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An understanding of the commercials involved in buying and reselling hardware
-
Experience using procurement software
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Strong numeracy skills and analytical ability
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Basic to Intermediate Microsoft Excel Knowledge
-
Excellent time management skills, with ability to manage workload and prioritize tasks
-
Exceptional attention to detail and level of meticulousness
-
Strong communication skills
-
A proactive problem solver, who can think on their feet.
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Willingness to work as part of a team in a fast moving, growing global company
DESIRABLE CRITERIA:
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Experience of Audio Visual / Video Conferencing and networking environments
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Experience with Cisco CCW, Sage X3 and Jira a plus
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Can drive progress positively and effectively, keeping all stakeholders informed.
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Can maintain a high standard of work, even when working under pressure and handling multiple issues.