Order Management Analyst

Order Management Analyst

Budapest (Flexible)

Full time

Job Title: Order Management Analyst Department & Team: Global Order Management Reports to: OM EMEA Manager Location: Budapest

Summary The Order Management Analyst is responsible for processing orders and related billings for Genesys products. This role requires close coordination with internal stakeholders and partners to ensure accurate order handling and adherence to established service levels agreements and internal controls. Because activity increases at month, quarter, and year end, the ability to stay calm, prioritize effectively, and maintain accuracy under pressure is essential. Strong communication and organizational skills are key to success in this position.

Key Responsibilities

• Review and validate order documentation from customers and partners, including quotes, Services orders, purchase orders and SOWs to ensure requirements for processing and billing are complete and accurate.

• Process orders, invoices and credit memos in a timely manner using Salesforce, Zuora Billing and Workday.

• Complete activities within month, quarter and year end deadlines.

• Work closely with cross-functional teams to resolve invoice inquiries and disputes in a timely manner.

• Ensure all activities comply with established controls including SOX requirements.

• Maintain and retain proper documentation as required for order review and validation

• Collaborate with cross functional teams to ensure accurate data and account history.

• Minimum Requirements

• Bachelor’s degree required with Accounting or Finance discipline preferred.

• Experience with Salesforce, Zuora Billing, Workday and AI enabled tools preferred.

• Fluency in Spanish both spoken and written is highly preferred.

• Ability to work accurately and efficiently under tight deadlines.

• Strong communication skills and the ability to work effectively with Sales teams and customers or partners.

• Prior order management experience in the SaaS industry is highly preferred

• Ability to collaborate with stakeholders across global regions in a remote environment.

• Knowledge of software licensing models and cloud business models preferred.

• High attention to detail and excellent customer service and communication capabilities.

• Strong analytical skills and ability to manage and prioritize multiple tasks.

• Ability to perform root cause analysis and propose process improvements, commitment to continuous improvement.

• Basic accounting knowledge and familiarity with revenue recognition principles.

• Strong English verbal communication skills.

• Willingness to work extended hours at month end.

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.