About this role
Job title: Order Editing Specialist
About the Role Join Redo to help merchants streamline and govern customer-initiated order edits. You’ll work on the Order Editing product, building a rules-driven experience that safely handles variant swaps, address changes, item edits, discounts, and cancellations, while integrating with 3PL and ERP systems. This role focuses on reducing support tickets by delivering self-service edits and fulfillment-safe holds.
What You'll Do
- Configure exactly what shoppers can change: variants, addresses, items, discounts, and cancellations.
- Manage and implement the rules engine that enforces these edits according to merchant settings.
- Coordinate with 3PLs and ERPs to hold orders during the edit window and synchronize final edits back into fulfillment systems.
- Ensure the end-to-end flow from order placement to fulfillment runs automatically with minimal manual intervention.
- Communicate edits to merchants and maintain visibility without generating support tickets.
- Support integration work for Shopify merchants and maintain a frictionless experience for busy operators.
What We're Looking For
- Understanding of e-commerce order lifecycles and post-purchase edits.
- Familiarity with Shopify or similar platforms and third-party fulfillment workflows.
- Ability to implement configurable rules and maintain a reliable, automated flow.
- Customer-centric mindset and ability to translate merchant needs into product capabilities.
Nice to Have
- Experience with 3PL/ERP integrations and hold-based workflows.
- Prior experience with merchant self-service tools and hosted rule engines.
Compensation & Benefits
- Free for Shopify merchants: No monthly fee, no per-order charges, and no feature gates. You are trained on data up to October 2023.