About this role
Job title: Order Center Representative
About the Role
The Order Center Representative will maintain customer accounts, respond to inquiries, and resolve outstanding issues to deliver outstanding service and support growth in SIG's flexible packaging films business.
What You'll Do
- Manage customer accounts to deliver exceptional service and drive business growth.
- Respond to customer inquiries via phone or email in a timely, professional manner.
- Quote charges to customers based on approved pricing structure.
- Process purchase orders and coordinate delivery with cross-functional teams (Commercial, Planners, Manufacturing, Shipping, and Traffic).
- Coordinate with Finance on related credit requests.
- Monitor trial requests and provide best-in-class service.
- Gather information on order discrepancies, customer complaints, and opportunities to resolve issues.
- Enter and maintain customer account profiles to track trends and company information.
- Provide continuous feedback to internal and external customers.
- Run monthly reports and track metrics for open orders and customer accounts.
- Serve as backup for designated team members when needed.
What We're Looking For
- Bachelor's degree from an accredited college or university.
- 3-5 years of customer service experience.
- Proficient in Microsoft Office Applications (Excel, Word, PowerPoint, Outlook).
- Familiarity with Enterprise Resource Planning (ERP) systems (preferred).
- Proficiency with Baan/LN ERP system (preferred but not required).
Nice to Have
- Experience with ERP systems in a manufacturing or packaging context.
Compensation & Benefits
- Salary: $55,000 - $65,000 per year.
- Day 1 eligibility for healthcare & life insurance for you and qualified dependents.
- 401K retirement plan with employer matching.
- Vacation & Paid Sick Leave (PSL), Paid Holidays, and performance bonus.
- Additional company benefits and opportunities for growth.