Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer Business Architecture Team Lead/Consultant | Mid-Level | Full time

Job title: Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer Business Architecture Team Lead/Consultant | Mid-Level | Full time

About the Role Accenture’s Oracle practice seeks a skilled Oracle SOM/FA Designer to join our enterprise technology team. This role designs, configures, and optimizes field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform, translating complex utility requirements into robust functional designs and coordinating across customer service, field operations, metering, and back-office systems across US service territories.

What You'll Do

• Design & Configuration: Lead the functional design and configuration of Oracle CCS SOM and FA modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.
• Workflow Design: Design end-to-end field activity workflows covering service connects/disconnects, meter installations and exchanges, premise inspections, on-demand reads, remote disconnect/reconnect, and emergency field response.
• Processing & Integration: Configure Field Activity remarketing rules, activity completion processing, and downstream triggers to billing, metering, and market transaction processes.
• Lifecycle & Standards: Design and document Service Order lifecycle flows — creation, dispatch, execution, completion, and exception handling; define premise, service point, meter, and device configuration standards within Oracle CCS.
• Interoperability: Collaborate with integration architects to design data flows between Oracle CCS SOM/FA and external systems (FFS, WACS, GIS, OMS, AMI HES, and third-party field dispatch platforms) and support real-time and batch interfaces; design OIC or equivalent middleware flows as needed.

What We're Looking For

• Minimum of 3 years of functional experience with Oracle Utilities CC&B or CCS in a US utility environment.
• Minimum of 3 years of hands-on experience designing and configuring Oracle CCS/CC&B SOM/FA.
• Minimum of 1 year experience in US utility field operations, FA activity types, dispatch group configuration, scheduling rules, and SOM/FA integration with Mobile Workforce Management (MWM) and AMI head-end systems.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, equivalent minimum 6-year work experience.

Nice to Have

• Oracle Utilities CCS Cloud or CC&B certification.
• Experience with Oracle Utilities MWM and CCS SOM/FA integration.
• Familiarity with Oracle Integration Cloud (OIC) or MuleSoft in SOM/FA integrations.
• Experience supporting AMI-driven field activity automation (remote connect/disconnect, on-demand read, meter exchange).
• Gas utility field operations experience (leak surveys, pressure tests, safety inspections).
• Prior experience on a large-scale Oracle CCS implementation, upgrade, or cloud migration in a US utility.
• GIS-integrated field dispatching and location-based service order routing.
• Familiarity with Oracle Analytics Cloud (OAC) for SOM/FA dashboards.

Compensation & Benefits

• Compensation varies by factors and is not specified in this posting; benefits are not listed.