Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer Business Architecture Team Lead/Consultant | Mid-Level | Full time
About this role
Job title: Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer Business Architecture Team Lead/Consultant | Mid-Level | Full time
About the Role Accenture’s Oracle practice seeks a skilled Oracle SOM/FA Designer to join our enterprise technology team. This role designs, configures, and optimizes field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform, translating complex utility requirements into robust functional designs and coordinating across customer service, field operations, metering, and back-office systems across US service territories.
What You'll Do
- Design & Configuration: Lead the functional design and configuration of Oracle CCS SOM and FA modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.
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