Oracle NetSuite Client Success Manager

Job title: Oracle NetSuite Client Success Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities

• Designing and coding solutions using Oracle NetSuite SuiteScript and native functionality to meet business objectives.
• Troubleshooting business application issues
• Providing client remote support
• Understanding how to obtain client business requirements and applying them to Oracle NetSuite.
• Participation in project scoping and solution development
• Adopting and learning new technologies
• Working and interacting with various teams and third parties in the configuration of their Oracle NetSuite system
• Manages the scope, budget, and controls change management of the project
• Understand functional and technical requirements
• Create time estimates for development
• Manage development efforts and report status updates, using the systems and following firm established processes
• Perform unit testing/QA of development to ensure the business requirements are being met as requested
• Perform solution and/or code reviews when applicable ensuring best practices are being met

Required Qualifications:

• 5+ years of development and design experience within NetSuite, including advanced scripting and integrations

• Understanding and experience with NetSuite SuiteScript

• Expertise in dealing with NetSuite Concurrency Limits

• Strong understanding of JavaScript, SQL, JSON, REST, SOAP, and XML/XSD

• Proven record in designing and implementing integrations across multiple vendor products

• Extensive experience with various deployment methodologies, including manual deployments and SDF

• Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements.

• Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs.

• Thrive on working in a fast-paced environment

• Ability to multi-task through various work assignments and changing priorities

• Receptive to feedback

• At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

• We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

• RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

• At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

• Compensation Range: $93,000 - $170,100

• Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.