About this role
Responsibilities
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Run discovery and design workshops with business teams for service request and work-order processes
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Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
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Set up the customer self-service portal (Digital Customer Service)
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Prepare functional designs, test scripts and training material
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Lead SIT and UAT for your area and support go-live and hypercare
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Requirements
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6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
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Hands-on set-up of service requests, work orders, queues and SLAs
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Functional design and workshop experience with business users
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Able to travel to Dubai regularly
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Excellent written and spoken English