About this role
About the Role Optician Customer Service Executive will be the first point of contact for our Optician customers, handling inquiries by phone and guiding customers to select the right products and services. You will join a supportive team where exceeding customer expectations is at the center of what we do. What You'll Do
- Be the first point of contact for our Optician customers and act as sparring partner
- Handle customer inquiries by phone regarding all our products
- Proactively approach customers and assist them in making the right choices for their clients
- Ensure our customers receive the correct products
- Inform customers about services, campaigns, trainings, and products
- Proactively advise on marketing actions and training modules What We're Looking For
- Dutch speaker required
- Affinity with optics
- Interest in working in-depth with optical products
- Desire to share your professional knowledge with other opticians
- Bachelor-level education or equivalent, with formal training in the optics field
- Independent, flexible, accurate, customer-oriented, and professional
- Strong listening skills and ability to focus in a collaborative office environment
- Motivation to take pride in your work