About this role
Job title: Operator
Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency’s IT systems.
Key Responsibilities
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Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
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Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
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Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
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Being accountable for resolving the incident with workaround or permanent solution.
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Participate in troubleshooting system and network connectivity problems before escalation.
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Monitoring production metrics and performance indicators to ensure targets are met.
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Ensuring compliance with safety and regulatory standards in production.
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Other ad-hoc duties as instructed.
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What we are looking for
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Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
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Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
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Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
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Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
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Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
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Able to work shift duties. The shift hours are as follow:
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1st shift - 7:00 am to 3:00 pm
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2nd shift - 2:45 pm to 10:30 pm
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3rd shift - 10:15 pm to 07:15 am The 8-day rotational shift pattern is as below:
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Two days 1st shift, followed by
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Two days 2nd shift, followed by
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Two days 3rd shift, followed by
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Two off days.
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