Operations

The Role Work alongside our Operations & Revenue Manager and own the day-to-day heartbeat of our field operations. This is a people-first, systems-minded role — you'll be the connective tissue between technicians, contractors, and clients.

This role comes with a meaningful equity ownership opportunity, vesting over time — the same structure we've extended to other key team members. As we expand into new markets, ownership mentality is central to how we build.

What You'll Do

• Own scheduling and dispatch for technicians and contractors

• Lead contractor onboarding — paperwork, systems training, setup for success

• Visit properties regularly for quality control

• Identify gaps in current processes and implement better systems

• Be the go-to problem solver when field issues come up

• Build strong relationships with contractors, technicians, and clients

• What We're Looking For

• A genuine people person who builds trust fast

• Fluent across technology ie (Microsoft products, claude, chat, ai, general ability to figure out new technology quickly)

• A natural problem solver who takes ownership

• Comfort building and implementing systems, not just following them

• Background in coordination, dispatch, customer service, hospitality, or property management (facilities experience a plus, not required)

• Reliable transportation, willing to travel across Minnesota

• Full-time availability

• Why Tomms

• This isn't just a job — it's real ownership in a growing, expanding company. You'll help build the systems that define how we operate, with a direct financial stake in the outcome.

About the company

Tomms Tomms is in the top 10% of companies in terms of response time to applications Responds within a few days Founders Tommy Vannelli Founder