Operations Trainer I or II

Operations Trainer I or II

Apply

locations

Oklahoma City, Oklahoma

time type

Full time

posted on

Posted Yesterday

job requisition id

JR1091

‎

We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims, a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs.

This is an in-office position. Daily, in-office attendance is expected to support hands-on training, collaboration, and Colleague development.

Job Description:

• Create and maintain training materials for operational systems and processes.
• Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding. May include job-specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc.
• Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

Job Requirements

• Bachelor's degree from four-year college or university; in lieu of Bachelor's degree, position requires 3-5 years experience for job-related tasks.
• 5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job.
• Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills.
• Strong interpersonal skills.
• Excellent documentation, oral and written communication skills.
• Excellent presentation skills.
• Expert knowledge of AFA products and services.
• Ability to provide and receive feedback.
• Excellent time management skills.
• Ability to work in a team environment, as well as work independently.

LI-TB2

‎

AFC

Our Amenities

Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.

Onsite Amenities include:

• Medical Clinic available onsite and virtually

• Waterfront Grill

• Free Parking Garages

• Walking Trails

• Basketball and Pickleball Courts

• Fitness Center with state of the art equipment and personal training

Read More

Our Culture

We strive to be a collaborative and open workplace where Colleagues enjoy coming to work because they know they are a valued and essential part of providing a different opinion! Whether you’re in the office or working from home, we take every effort to make sure everyone feels included. Technology brings everyone together, with video calls, chat and our social intranet. Our events include virtual options so everyone can get in on the fun. We want every Colleague to feel like part of the team, no matter where they are located! Our Colleagues are what makes us a Great Place to Work for All!

Read More

Day in the Life

At American Fidelity, we’re all about making a difference. Our Colleagues work hard to provide a different opinion to our Customers each day. Whether that’s through streamlined technology, personalized customer service, serving the community or enrolling our policy holders, everything you will do during your career at AF helps us provide a different opinion.

Read More

Follow Us

American Fidelity Privacy Policy

© 2026 Workday, Inc. All rights reserved.