About this role
About the Role The role provides operation support to Hong Kong teams, performing data entry, document generation, and information gathering, while ensuring SOP and SLA requirements are met. The role also supports ad-hoc projects and system testing as assigned by the Manager. What You'll Do
- Provide operation support to Hong Kong teams
- Enter data in systems, generate documents and tables, and communicate with Hong Kong teams to collect and clarify information
- Perform operation activities according to SOP (Standard Operation Procedure) and ensure SLA (Service Level Agreement) requirements are met
- Support ad-hoc projects, duties, and system testing assigned by Manager What We're Looking For
- Diploma / Degree holder with 1 year working experience in General Insurance
- Working experience of operation support is preferred
- Proficient in MS Office especially Word, Excel, Teams and Outlook
- Good command of both written and spoken English and Chinese; Cantonese is an advantage
- Self-motivated, detail-minded, mature and a good team player
- A good sense of responsibility, with patience and a positive working attitude
- Able to work independently and under pressure Nice to Have
- Cantonese language proficiency is an advantage