Operations Support Specialist

Gainwell Technologies

West Sacramento, CA, US

Summary

As a Operations Support Specialist - Onsite - West Sacramento, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

You will be responsible for ensuring efficient service delivery and alignment with business needs. This role also drives reporting, analysis, and performance tracking.

Your role in our mission

The Operations Support Specialist has responsibility for supporting the production of alternate format beneficiary correspondence.

• Manual validation and transmit of print jobs using designated file transfer methods and systems to internal and external print vendors. Ensures all jobs are completed according to established deadlines.
• Vendor interface for any issues with jobs sent over for processing and completion.
• Manual tracking of all daily jobs and volumes, including letter type.
• Ensure Operating Procedure Manuals are updated as required.
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impacts.
• Identify and escalate file, data, or production issues that may impact quality or delivery.
• Support user acceptance testing (UAT), defect resolution and solution implementation activities.

What we're looking for

• Proficiency in Microsoft Excel and data analysis tools
• Strong analytical and business process skills
• Strong organizational, communication, and problem-solving skills
• Knowledge of CRM – system navigation and usage
• Ability to create and maintain documentation
• Reliable and accountable, someone who shows up, stays engaged, and delivers consistently
• Strong attention to detail and data accuracy
• Able to work independently and in team environments

What you should expect in this role

• M – F, working 7am – 3:30pm (onsite is required at West Sacramento, CA office)
• Video cameras must be used during all interviews
• Photo will be taken during screening for verification in all steps of the recruitment process.
• The deadline to submit applications for this posting is November 12, 2026

LI-HC1

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $46,600.00 - $66,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.