Operations Support

Operations Support

The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Essential Functions:

Tracking and tracing outbound shipments

Inspecting outbound freight

Contracting new carriers as needed and assigning carriers and providing load tenders

Communicating freight status and any problems to other stations and customers, and updating the system

Provide customer service

Able to work overtime and weekend on call rotations.

Data entry of shipments into transportation management system

Quoting, costing and invoicing of international shipments, air, ocean and ground

Domestic air and ground routing (including Canada)

Contract new carriers

Negotiate Freight Rates

Develop collaborative carrier relationships

Assigning carriers and providing load tenders

Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

Skills/Competencies

Multi-tasking while maintaining precise attention to detail

Excellent verbal and written communication skills

Must be able to type 35+ words per minute

Must be able to work in demanding, high-volume environment, particularly with email and calls

Precise attention to detail

Proficient in Microsoft products

Must be tech savvy

Education

• High school diploma or equivalent is required

Company Benefits:

• -
• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay Range:

• $22.00 - $24.00

• The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

• United States Of America, Northlake

• USNHL01 - Northlake - 11600 West Grand Avenue

• Full time

• Day Shift (United States of America)

• Created: 2026-10-05

• Contract type: Regular

• Job Flexibility: Site Based

• Ref. R195324