Operations Support Agent

LU011: Operations Support Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description Under general supervision completes the following activities:

• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
• Support in coordination of operational teams activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns;
• Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned Minimum Requirements Minimum Education:
• High school diploma/equivalent. Proficiency in English
• Valid Drivers License and good driving record.

Minimum

Experience

• One (1) year clerical experience

Minimum Required Skills:

• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.

PROPOSITO DEL CARGO:

• Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales y manejo de mercaderías.

PRINCIPALES RESPONSABILIDADES:

Dentro de las principales responsabilidades del cargo encontramos:

• Scaneo de documentación.

• Seguimiento de los embarques

• Apoyo en la preparación y armado de la documentación de aduana.

• Soporte general a tareas de backoffice operativo

• Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx. Contacto telefónico.

• Preparar reportes administrativos referentes a la operación.

• Mantener y auditar la documentación y archivos relacionados con la operación.

• Proveer soporte administrativo al Gerente de Operaciones.

• Informar a los clientes sobre asuntos aduaneros de sus envios.

• Mantener el lugar de trabajo limpio y ordenado

• Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales.

• Estas responsabilidades son las principales o las que se realizan con mayor frecuencia. Cualquier otra tarea podrá ser solicitada para su cumplimiento.

CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:

• Bachiller o su equivalente. Experiencia previa en funciones administrativas, operativas o de servicio al cliente. Buenas habilidades administrativas y conocimientos de computación y de comercio exterior. Excelentes habilidades de comunicación, relaciones interpersonales y organizacionales. Tono de voz claro y articulado. Nivel de idioma portugues e Inglés intermedio . Debe poder trabajar horarios flexibles cuando sea requerido

Job Posting End Date:

• 2026-11-15

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