Operations Supervisor

Tech Startup

Travel savings startup

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Operations Supervisor

• $40k – $40k • No equity
• Remote (Everywhere)
• 3 years of exp
• Contract

Posted: today Recruiter recently active

Hires remotely in Everywhere

Remote Work Policy Remote only

Company Location

Seattle

Visa Sponsorship Not Available

RelocationAllowed

Skills

• Management

• Supervisory Skills

• New Employee Onboarding

• Hiring contact

• Flavia Rivera

• Employee

About the job

We’re a founder-led, fast-growing tech startup supporting time-sensitive customer operations in the travel sector.

We’re hiring a dedicated Operations Supervisor to help stabilize, scale, and improve our remote support team. You’ll work closely with leadership and have real ownership over daily operations, quality, and performance.

This is a hands-on role for someone who enjoys building systems, leading people, and solving real problems -- not just following scripts.

Company details will be shared after initial screening.

Role Overview

This is a 40-hour/week, hourly contract role focused on supervising contractors, handling escalations, and improving operational workflows.

You’ll be a key link between frontline support and leadership.

What You’ll Do

• Operations & Escalations

• • Handle Tier 2 / Tier 3 customer escalations

• Investigate and resolve high-severity cases

• Serve as a quality benchmark for case handling

• Ensure critical issues are documented and resolved

• Team Leadership

• • Manage and support a remote contractor team

• Audit work for quality and SOP compliance

• Coach and provide performance feedback

• Ensure coverage, reliability, and accountability

• Onboarding & Administration

• • Lead onboarding and training for new hires

• Maintain training materials and SOP alignment

• Track schedules, hours, and availability

• Review time submissions and payroll inputs

• Process Improvement

• • Identify workflow gaps and inefficiencies

• Improve escalation paths and SOPs

• Flag recurring issues and propose solutions

• Work in tools such as Intercom, Linear, Slack, and internal systems

• Who This Role Is For

• This role is ideal for someone who has led small teams and wants more ownership in a growing startup.

You likely have:

• 3+ years in operations, support leadership, or escalations
• Experience managing contractors or distributed teams
• Strong organization and follow-through
• Sound judgment under pressure
• Excellent written and verbal English

Bonus:

• Startup, travel, or logistics background
• Experience building processes from scratch

Requirements

• US-based

• macOS computer

• Compensation & Growth

• $20/hour

• 40 hours/week (some on-call responsibility)

• Long-term opportunity

• Increased responsibility and pay as the company scales

• Why Join

• Work directly with founders

• High autonomy and ownership

• Real influence over systems and standards

• Opportunity to grow into a senior operations role

About the company

Tech Startup

Travel savings startup 11-50 Employees

Seattle

11-50

Travel Online And Offline

Technology

Mobile Application

Learn more about Tech Startup

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