Operations Supervisor

Solvo Global

Operations Supervisor

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND
• Experience
• Location Nairobi
• Job Field Human Resources / HR

We're looking for an Operations Supervisor to lead a team of 12-18 employees, drive operational excellence, and deliver world-class customer experiences.

What You'll Do

• Lead, coach, and motivate a team to achieve performance and quality goals

• Manage daily operations, staffing, service levels, and customer satisfaction

• Foster a culture of accountability, engagement, and continuous improvement

• Collaborate with Quality, Training, and Recruiting teams

• Provide ongoing feedback, recognition, and development opportunities

• Drive retention strategies and team performance

• What We're Looking For

• Leadership experience in customer service or contact center environments (preferred)

• Strong communication and problem-solving skills

• Positive, solution-oriented mindset

• Ability to multitask and perform in a fast-paced environment

• Passion for coaching, mentoring, and developing people

• Advanced level of English (C1-C2)

• Check how your CV matches this job