Operations Supervisor

About the Role

We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki. The ideal candidate must have a strong background in hospitality operations particularly within the beach or resort environment and demonstrate proven ability in team leadership, service excellence, and operational management. This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Key Responsibilities

• Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.

• Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.

• Guest

Experience

• Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.

• Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.

• Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.

• Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.

• Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.

Qualifications & Requirements

Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.

Education: Bachelors Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.

• Skills:

Excellent leadership, interpersonal, and team management skills.

Strong communication, organizational, and decision-making abilities.

Proficiency in Microsoft Office Suite and operations management tools.

Analytical thinking and problem-solving capability.

Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.

Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.

Compensation & Benefits

Competitive monthly salary: 400,000

Performance-based incentives

Health insurance coverage

Staff accommodation provided

Ongoing training and career development opportunities

Exposure to structured and large-scale hospitality operations