Operations Specialist

Role Responsibilities

• Conduct fitness and probity, due diligence through complex analysis and investigation on potential and existing Western Union agents, including big corporations, using Western Union systems as well as reviewing records from public and private databases.
• Review alerts for decisioning cases, documenting findings or escalating to Sr. Management.
• Determine escalation needs and prepare escalation reports using predetermined criteria to create applicable escalation summary while ensuring compliance with government regulations and securing Western Union AML Compliance standards, company’s policies and procedures.
• Assist with special projects as required and independently contribute providing recommendations on process improvements.
• Work cross functionally with teams and globally based stakeholders, functional units.
• Support colleagues and other departments to ensure excellent customer experience.
• Assist with training and mentor new team members, provide floor support, coaching and peer review when needed.
• Develop and maintain global knowledge of Money Service Business regulatory requirements including the Bank Secrecy Act and other anti-money laundering regulations.

Role Requirements

• Bachelor's degree or equivalent job experience in the financial services or compliance industry is preferred.
• 2+ years of experience in AML Compliance research and analysis, legal/analytical/financial research, Bank Secrecy Act, Patriot Act, FinCEN, general risk-based compliance and/or equivalent education is desired.
• In-depth internet research skills, including strong Boolean search capabilities.
• Strong analytical and organizational skills and high attention to detail.
• Experience making independent decisions and working with a high level of autonomy.
• You are a team player with strong collaboration skills.
• Ability to work in a fast-paced, highly structured, deadline-driven culture.
• Proficiency in software applications such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint.
• Experience conducting public database and adverse media research.
• Ability to use comprehensive mainframe systems.
• Excellent written and verbal communication skills.
• Written and spoken fluency in English is required. Fluency in a second language is preferred.

Estimated Job Posting End Date:

11-23-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.