About this role
Operations Specialist
Performance Analysis & Reporting: Collect and analyze last-mile delivery data to monitor KPIs, identify trends, and deliver data-driven reports for management decision-making.
Process Optimization: Evaluate workflows across pickup, sorting, dispatch, and delivery to recommend cost-saving process improvements and standardize regional procedures.
Logistics & Resource Planning: Oversee daily route assignments, resource allocation, and scheduling to meet fluctuating demand and maintain continuity during peak periods.
Cost Control: Analyze logistics expenses—including transportation and labor—to identify cost-reduction opportunities and assist with budget planning.
Cross-Functional Collaboration: Partner with dispatch, warehouse, and customer service teams to resolve bottlenecks, align workflows, and execute logistics projects.
Industry Benchmarking: Research industry standards and benchmark internal performance to identify strategic efficiency improvements.
Requirements
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Bachelor’s degree in Operations Management, Organizational Management or a related field with relevant operational coursework.
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Ready to be part of a growing, innovative team? Explore our current job openings and apply today!
Benefits
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7 PTO days
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5 Paid Sick Leave Days
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6 Paid Holidays
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401K 100% Matching up to 2%
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Up to 70% Medical insurance, 100% Dental and Vision Insurance
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About SwiftX, Inc.
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SWIFTX Inc. is a U.S.-based express delivery and logistics company specializing in reliable, technology-driven final-mile delivery solutions for the growing e-commerce market. We support retailers, carriers, and businesses with efficient package delivery, transportation, and logistics services across major metropolitan areas.
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Position Summary
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SwiftX Inc. is seeking an Operations Specialist. The role focuses on analyzing operational performance, supporting strategic execution of delivery workflows, and contributing to management-level decision processes involving efficiency, cost optimization, and service quality improvement.