About this role
Job title: Operations Specialist
About the Role The Operations Specialist is responsible for improving operation accuracy by daily reporting, goal analysis and reconciliation of documents and customer and the company system discrepancies, driving improvements in operational efficiency.
What You'll Do
- Consolidate documents of Operations and transportation (booking, BL, pre-advices, loading confirmation)
- Manage import and export bookings according to booking log sheet and coordinate with Customer Services team and JAS origin station; maintain routing guide
- Ensure executive co-loader policy within group policy, review and measure the performance of co-loader
- Ensure accurate hub billing and job costing
- Monitor cost leadership for cost of sales; perform rate analysis
- Monitor and secure allocations and operation efficiency
- Update and inform supervisors of transportation issues to be solved for origin offices or customer issues in terms of capacity planning
- Create reports of operations
What We're Looking For
- Ability to communicate openly and confidently
- Ability to influence and convince others in a way that results in acceptance and agreement
- Ability to shape conversations to ensure focus and understanding
- Capable of making informed judgments and generating practical, timely solutions
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Education and Experience: Intermediate level of knowledge in Microsoft Excel; working knowledge of standard and accepted runner practices
- Years of experience: 2 in the same position
- Environment: 100% performed in climate-controlled internal office environment; travel will be required (up to unspecified %)