About this role
Job title: Operations Specialist
About the Role The purpose of this position is to improve operation accuracy through daily reporting, goal analysis, and reconciliation of documents and customer/company system discrepancies, thereby enhancing operations efficiency.
What You'll Do
- Consolidate documents of Operations and transportation (booking, BL, pre-advices, loading confirmation)
- Manage import and export bookings according to booking log sheet and coordinate with Customer Services team and JAS origin station; maintain routing guide
- Enforce Executive co-loader policy within group policy; review and measure performance of co-loader
- Ensure accurate hub billing and job costing
- Monitor cost leadership for cost of sales; perform rate analysis
- Monitor and secure allocations and operation efficiency
- Update and inform supervisors of transportation issues to be solved for origin offices or customer issues in terms of capacity planning
- Create reports of operations
What We're Looking For
- Ability to communicate openly and confidently
- Ability to influence and convince others in a way that results in acceptance and agreement
- Ability to shape conversations to ensure focus and understanding
- Capable to make informed judgments and to generate practical, timely solutions
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Intermediate level of knowledge in Microsoft Excel
- Working knowledge of standard and accepted runner practices
- 2 years of experience in the same position